Terms of Service
KELUNAVO · WEBSITE TERMS
Terms of Service
Terms governing access to our website and use of our services.
Welcome to kelunavo.
These Terms of Service apply to your access and use of kelunavo.com (the “Site”).
The Site is operated by Shanghai Hengtingdun International Trading Co., Ltd., doing business as kelunavo.
kelunavo is a brand operated by Shanghai Hengtingdun International Trading Co., Ltd.
Throughout these Terms, the words “we,” “us,” and “our” refer to Shanghai Hengtingdun International Trading Co., Ltd. operating under the kelunavo brand.
By accessing, browsing, or purchasing from our Site, you agree to these Terms of Service and all applicable policies published on our website.
If you do not agree with these Terms, please discontinue using our website and services.
We may update or modify these Terms from time to time. Updated Terms become effective when published on this page.
SECTION 01 / ONLINE STORE USAGE
Online Store Usage
By using our website, you confirm that:
- You meet the legal age requirements in your location;
- You have the legal capacity to enter into agreements;
- Information provided during purchases is accurate.
You agree not to use our website or products for unlawful purposes or activities that violate applicable laws.
You must not attempt to introduce harmful software, including:
- Viruses;
- Malware;
- Other unauthorized harmful programs.
We reserve the right to restrict access or terminate use of our website when necessary due to violations of these Terms.
SECTION 02 / GENERAL CONDITIONS
General Conditions
We reserve the right to refuse service, limit transactions, or cancel orders when necessary.
You agree not to copy, reproduce, resell, distribute, or commercially exploit any part of our website, content, or services without authorization.
Payment information is processed through secure payment providers.
SECTION 03 / INFORMATION ACCURACY
Information Accuracy
We make reasonable efforts to provide accurate and updated information on our website.
However, some information, including product descriptions, images, specifications, and pricing, may contain errors or require updates.
We reserve the right to correct, update, or remove information when necessary.
SECTION 04 / PRODUCTS, PRICES & SERVICES
Products, Prices, and Services
Product prices, availability, and service information may change from time to time.
We may:
- Update product information;
- Adjust prices;
- Modify website features;
- Discontinue products where necessary.
Any changes will be handled according to applicable laws and customer protection requirements.
SECTION 05 / PRODUCTS & RETURNS
Products and Returns
Product images, descriptions, and colors are provided as accurately as possible.
Differences may occur due to device displays, technical limitations, or product updates.
Returns, refunds, and exchanges are handled according to our Return & Refund Policy.
SECTION 06 / ORDERS & PAYMENTS
Orders and Payments
We reserve the right to review, limit, or cancel orders when necessary, including situations involving:
- Incorrect information;
- Suspected fraudulent activity;
- Unauthorized transactions;
- Product availability issues.
If an order is canceled, any applicable payment will be handled according to relevant policies.
Customers are responsible for providing accurate order, billing, and shipping information.
SECTION 07 / THIRD-PARTY SERVICES
Third-Party Services
Our website may use third-party services or tools to support website operations.
These services are provided according to the terms and privacy policies of the relevant providers.
We are not responsible for independent third-party services or their practices.
SECTION 08 / EXTERNAL LINKS
External Links
Our website may contain links to third-party websites for convenience.
We do not control third-party websites and are not responsible for their:
- Content;
- Services;
- Privacy practices;
- Policies.
Users should review third-party terms before interacting with external websites.
SECTION 09 / CHANGES TO THESE TERMS
Changes to These Terms
We may update these Terms when necessary due to business, operational, or legal requirements.
The latest version will always be available on this page.
By continuing to use our website after updates are published, you agree to the revised Terms.
CONTACT / CUSTOMER CARE
✉ Contact Information
For questions regarding these Terms of Service, please contact us:
Brand name
kelunavo
Company name · English rendering
Shanghai Hengtingdun International Trading Co., Ltd.
Customer support email
service@kelunavo.com
Business address
Room 118, Building 20, Nos. 1–42, Lane 83, Hongxiang North Road,
Lingang New Area, China (Shanghai) Pilot Free Trade Zone,
Shanghai, China
KELUNAVO · TERMS OF SERVICE