Contact Us
KELUNAVO · CUSTOMER CARE
We’re here for you.
Considered service. Clear answers. A more personal shopping experience.
At kelunavo, operated by Shanghai Hengtingdun International Trading Co., Ltd., we believe thoughtful service is an essential part of your shopping experience.
From discovering our products to getting support after your purchase, we are here to help with clear information and attentive customer care.
01 / DIRECT SUPPORT
✉ Let’s talk
For product inquiries, order updates, shipping questions, returns, refunds, or after-sales assistance, please email our customer support team.
For order-related inquiries, include your order number and a short description of your question. Please do not send payment card details or passwords.
02 / HOW WE CAN HELP
Support for every stage
Product guidance
Questions about product details before you place an order.
Orders & shipping
Help with order status and shipping information.
After-sales care
Assistance with returns, refunds, and other purchase-related concerns.
03 / COMPANY DETAILS
The company behind kelunavo
Brand name
kelunavo
Company name · English rendering
Shanghai Hengtingdun International Trading Co., Ltd.
Customer support email
service@kelunavo.com
Registered business address
Room 118, Building 20, Nos. 1–42, Lane 83, Hongxiang North Road,
Lingang New Area, China (Shanghai) Pilot Free Trade Zone,
Shanghai, China
WITH APPRECIATION
Thank you for choosing kelunavo.
Your questions matter. Your experience matters.
We are here to help you shop with clarity and confidence.