About Us
KELUNAVO · ABOUT US
A considered shopping experience.
Reliable products. Clear information. Thoughtful support.
Welcome to kelunavo.
kelunavo is a brand operated by Shanghai Hengtingdun International Trading Co., Ltd.
We are committed to offering reliable products, clear service information, and a transparent online shopping experience. Our aim is simple: to make each step feel straightforward, from browsing and placing an order to finding support after your purchase.
01 / OUR APPROACH
Clarity at every step
Before you order
We help with product information and payment questions so you can better understand your purchase.
Along the way
Our customer support team can assist with order inquiries and shipping updates.
After your purchase
We are here to help with questions about returns, refunds, and other after-sales concerns.
02 / COMPANY INFORMATION
The company behind kelunavo
We provide our business details below for transparency and easy reference.
Brand name
kelunavo
Company name · English rendering
Shanghai Hengtingdun International Trading Co., Ltd.
Customer support email
service@kelunavo.com
Registered business address
Room 118, Building 20, Nos. 1–42, Lane 83, Hongxiang North Road,
Lingang New Area, China (Shanghai) Pilot Free Trade Zone,
Shanghai, China
03 / CUSTOMER CARE
✉ Here when you need us
Service days
Monday–Friday
Estimated response time
Usually within 24–48 business hours.
During holidays, promotional periods, or times of higher inquiry volume, replies may take a little longer. Thank you for your patience. Our team will respond as soon as possible.
WITH APPRECIATION
Thank you for choosing kelunavo.
A straightforward journey, supported by clear communication.