Shipping Policy

KELUNAVO · SHIPPING INFORMATION

Shipping Policy

Order preparation, delivery estimates, and shipment support.

At kelunavo, operated by Shanghai Hengtingdun International Trading Co., Ltd., we are committed to providing clear and reliable shipping information for our customers.

We work with trusted logistics partners and fulfillment facilities to process and deliver orders efficiently.

Order processing: Typically 1–5 business days after payment confirmation.
Estimated delivery after shipment: 10–20 business days.
Standard shipping fee: $2.99 USD.

01 / ORDER PREPARATION

Order Processing Time

Orders are typically processed within 1–5 business days after payment confirmation.

Processing time begins after payment has been successfully confirmed.

Processing times may vary depending on:

  • Order volume;
  • Holidays;
  • Promotional periods;
  • Product availability;
  • Other circumstances affecting order preparation.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

02 / DELIVERY ESTIMATES

Estimated Delivery Time

After shipment, estimated delivery time is 10–20 business days.

The total delivery timeframe includes:

  • Order processing time;
  • Shipping transportation time.

Actual delivery times may vary depending on:

  • Destination country or region;
  • Local delivery services;
  • Customs procedures;
  • Carrier conditions;
  • Other circumstances outside reasonable control.

03 / SHIPPING FEES

Shipping Fees

We currently provide standard shipping options.

Standard Shipping Fee: $2.99 USD

The final shipping cost will be displayed during checkout before payment confirmation.

04 / FULFILLMENT

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or trusted partner facilities depending on:

  • Product availability;
  • Inventory location;
  • Delivery destination.

We do not guarantee that all orders are shipped from a specific location, as fulfillment arrangements may vary depending on inventory and destination.

05 / TRACKING

Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take some time to appear after shipment.

If you have questions about your shipment, please contact our customer support team.

06 / INTERNATIONAL SHIPPING

International Shipping

We provide international shipping where available.

Shipping availability may vary depending on destination restrictions, carrier availability, or other logistical limitations.

If we are unable to ship to your location, our customer support team will contact you regarding available options.

07 / SHIPMENT ASSISTANCE

Delayed or Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be delayed, please contact us.

Please provide:

  • Order number;
  • Tracking number;
  • Relevant shipping details.

Our team will review the situation and provide appropriate assistance based on the circumstances.

08 / ADDRESS UPDATES

Updating Your Shipping Address

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Address changes can only be requested before your order enters processing or shipment preparation.

Once an order has been shipped, we may not be able to update the delivery address.

09 / SHIPPING DETAILS

Shipping Address Information

Your shipping address may be different from your billing address.

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

10 / PROCESSING SCHEDULE

Order Processing Schedule

Orders are processed during regular business days.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

11 / CONTACT INFORMATION

✉ Contact Information

Brand name
kelunavo

Company name · English rendering
Shanghai Hengtingdun International Trading Co., Ltd.

Customer support email
service@kelunavo.com

Business address
Room 118, Building 20, Nos. 1–42, Lane 83, Hongxiang North Road,
Lingang New Area, China (Shanghai) Pilot Free Trade Zone,
Shanghai, China

Email our team ↗

KELUNAVO · SHIPPING POLICY