Terms of Purchase
KELUNAVO · PURCHASE INFORMATION
Terms of Purchase
The terms that apply when purchasing through our Site.
These Purchase Terms apply to all products purchased through https://kelunavo.com (the “Site”).
The Site is operated by Shanghai Hengtingdun International Trading Co., Ltd., doing business as kelunavo.
kelunavo is a brand operated by Shanghai Hengtingdun International Trading Co., Ltd.
By placing an order through our Site, you agree to these Purchase Terms, as well as our:
- Terms of Service;
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Other applicable policies published on our Site.
If you do not agree with these Terms, please do not place an order through our Site.
01 / GENERAL REQUIREMENTS
General Requirements
By placing an order, you confirm that:
- You are legally capable of entering into a purchase agreement;
- The information provided during checkout is accurate and complete;
- You comply with applicable laws and regulations regarding purchasing and receiving products.
Where permitted by applicable laws, communications with our customer support team may be used for order assistance, verification, and service improvement purposes.
02 / PRIVACY
Privacy
Personal information collected through our website, checkout process, email communications, or customer service interactions will be handled according to our Privacy Policy.
Please review our Privacy Policy for more information regarding how we collect, use, and protect personal information.
We may update our Privacy Policy from time to time when required due to operational, legal, or regulatory changes.
03 / ORDER SUBMISSION & PROCESSING
Order Submission and Processing
After submitting an order, you will receive an order confirmation email.
We reserve the right to review, modify, delay, or cancel orders when necessary, including situations involving:
- Product availability issues;
- Incorrect product information or pricing errors;
- Suspected unauthorized or fraudulent transactions;
- Other circumstances preventing successful order fulfillment.
If an order is canceled, any applicable payment received will be handled according to the circumstances and applicable policies.
04 / PRODUCT INFORMATION
Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing information displayed on our Site are accurate.
However, minor differences may occur due to technical limitations, product updates, or display settings.
If a product received is materially different from the description provided, customers may contact us for assistance according to our Return & Refund Policy.
05 / PRICING
Pricing
We strive to provide accurate pricing information.
In the event of an obvious pricing error caused by technical issues, system updates, or incorrect information, we may:
- Contact you regarding the issue;
- Cancel the affected order;
- Provide an appropriate resolution.
06 / AVAILABILITY & DELIVERY
Product Availability and Delivery
Product availability may change depending on inventory status.
Orders are processed and delivered according to the timelines and conditions described in our Shipping Policy.
Delivery times may vary depending on factors including:
- Destination location;
- Shipping method selected;
- Customs procedures;
- Carrier delays;
- Other circumstances outside reasonable control.
If an ordered product becomes unavailable, we may contact you and provide an appropriate solution, including refund options where applicable.
07 / PRODUCT DISCLAIMER
Product Disclaimer
Before purchasing, customers should review product details and confirm that the product meets their requirements and is permitted for use in their location.
Product specifications, packaging, labeling, and included accessories may vary depending on destination requirements and product availability.
08 / TAXES & DUTIES
Taxes and Duties
Applicable taxes, duties, or customs charges may vary depending on the destination country or region and local regulations.
Customers may be responsible for certain charges imposed by local authorities when required.
Any applicable taxes or duties will be handled according to relevant laws, shipping arrangements, and local requirements.
09 / CONTACT INFORMATION
✉ Contact Information
For questions regarding these Purchase Terms, orders, or customer support, please contact us:
Brand name
kelunavo
Company name · English rendering
Shanghai Hengtingdun International Trading Co., Ltd.
Customer support email
service@kelunavo.com
Business address
Room 118, Building 20, Nos. 1–42, Lane 83, Hongxiang North Road,
Lingang New Area, China (Shanghai) Pilot Free Trade Zone,
Shanghai, China
KELUNAVO · TERMS OF PURCHASE